Refund Policy
At She Codes Studio, we strive to provide exceptional web development services tailored to meet the unique needs of each client. However, we understand that circumstances may arise where a refund is requested. Please review this Refund Policy below for details on the procedures and eligibility criteria.
1. Scope of the Refund Policy
This Refund Policy applies to all web development services offered by She Codes Studio.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Dissatisfaction with the quality of service provided.
- Non-delivery of agreed-upon services within the specified timeframe.
- Material deviation from the agreed-upon project scope or specifications.
3. Exclusions
The following situations are not eligible for refunds:
- Changes in project requirements or specifications after the commencement of the project.
- Delays or issues caused by the client’s failure to provide necessary information or resources in a timely manner.
- Third-party services or products purchased or integrated into the project at the client’s request.
4. Refund Procedure
To initiate a refund request, the client must submit a written request to She Codes Studio within 14 days of the completion of the project or the occurrence of the issue prompting the refund.
The refund request must include the following information:
- Client name and contact information.
- Description of the issue prompting the refund.
- Supporting documentation, if applicable.
5. Assessment and Resolution
Upon receiving the refund request, we will conduct a thorough assessment of the situation to determine eligibility for a refund. This may include reviewing project documentation, communication records, and any other relevant information.
Based on the assessment, we will determine an appropriate resolution, which may include:
- Rectification of the issue or provision of additional services to address the client’s concerns.
- Partial refund or credit towards future services.
- Full refund of any payments made, minus any non-refundable expenses incurred by She Codes Studio in the course of the project.
6. Refund Processing
Refunds, if applicable, will be processed within 30 days of the approval of the refund request. Refunds will be issued using the original method of payment unless otherwise agreed upon by both parties.
7. Contact Me
If you have any questions or concerns about this Refund Policy, please feel free to contact us by filling out the Contact Form. We value your feedback and are committed to addressing any inquiries promptly.